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Why B2B Business Needs CRM?
Before delving deep into the importance of CRM in B2B, you need to understand B2B. Business-to-business or B2B is a business model whose primary focus is to sell services and products to other companies. It does not involve any business-related transactions between...
CRM 101: What is CRM and How It Can Benefit Your Business
Two essential things run a business - money and people. While the monetary aspect takes control of decision-making, it is essential to remember that a business runs essentially through customers. Therefore, customer retention and satisfaction should be the primary...
Benefits of Creating Own CRM Software for Business
It is no secret that creating your own CRM software is an excellent idea if you are thinking about expanding your business. However, before you jump into this decision you need to learn about the benefits of an open source CRM. When you use such a product, you can...
Why is customer interaction pivotal for business growth?
The business industry is a customer-centric game. Customers’ perception defines your business value. From driving sales to affecting profit margins are directly or indirectly controlled by customers. Considering these facts, one can assume how predominant it is for...
7 Ways to Refine Customer Experience for Your eCommerce Business
When you walk into your regular supermarket there is this familiar salesperson that assists you to purchase the right brand for your desired product. They take into account your priorities about the need and budget of the product and suggest the right one. You have a...
How a Good CRM Software Can Help Improve Your B2B Sales
The Covid-19 pandemic has changed the face of the business world and created a the new normal. When everything came to a standstill during the lockdown, every industry was impacted. B2B sales was no exception - companies faced issues such as reduced revenues, supply...
Impact Of Inventory Management On Customer Service
A source of great innovation was also one of the biggest challenges for retailers over the past year: getting products to customers faster, more effectively, and safely. Balancing product availability and demand, and effective application of inventory management...
Top 7 Tips To Improve Sales Productivity
Research shows that successful salespeople spend less than a third of their time in selling. On the other hand, more and more time is spent overseeing different administrative activities involving the generation of sales and demand. Salespeople spend more time...
2021 Predictions: What Customers Expect From Brands
Though humanity's collective consciousness would maybe like to forget much of 2020, the events of the year have ushered in many new realities. The probable permanent change in customer tastes in the retail ecosystem is one such fact. The mass digital transformation of...
How CRM helps eCommerce Stores Achieve Success
Have you opened a digital store and started selling your products? From the day of launching your store, you enter the competitive world. At every moment, you need to think of ways to survive your eCommerce business. The most important thing to understand the customer...